Company Name: WANDERDREAM LIMITED
Company Address: RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG
Contact Email: [email protected]

General Information

At WANDERDREAM LIMITED, we are committed to delivering your orders quickly, securely, and reliably. This Shipping Policy outlines the terms and conditions that apply to the shipment of products purchased from our website.

By placing an order with us, you agree to the terms below.

Shipping Destinations

We currently ship to most countries in North America and Europe. If you are located outside these regions, please contact us at [email protected] before placing your order to confirm shipping availability and rates.

Processing Time

  • All orders are processed within 1–3 business days after payment is received.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • In case of delays due to high order volume, supply chain issues, or customs clearance, we will notify you via email.

Shipping Rates & Free Shipping

  • Free Standard Shipping: Orders with a total value of USD 20 or more qualify for free standard shipping to destinations in North America and Europe.
  • Standard Shipping Fee: For orders under USD 20, a flat shipping fee of USD 5.99 will be applied.
  • Express Shipping: Express shipping options may be available at checkout for an additional cost, depending on your location.

Estimated Delivery Time

  • Standard Shipping: 7–15 business days (varies by country).
  • Express Shipping: 3–7 business days (if available for your region).

Delivery times are estimates only and cannot be guaranteed, as they may be affected by customs clearance, weather conditions, or local courier services.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment online.

Customs, Duties, and Taxes

  • Orders shipped to North America and Europe may be subject to customs duties, VAT, or local taxes.
  • These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
  • Please check with your local customs office for more details before placing an order.

Undeliverable or Returned Packages

If an order is returned to us due to an incorrect shipping address, refusal of delivery, or failure to collect from customs, the buyer will be responsible for any reshipping costs. Shipping fees are non-refundable in such cases.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us at:

Email: [email protected]
Company Name: WANDERDREAM LIMITED
Address: RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG