Company Name: WANDERDREAM LIMITED
Company Address: RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG
Contact Email: [email protected]

1. General Policy

At WANDERDREAM LIMITED, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, you may be eligible for a return, exchange, or refund in accordance with this policy.

This policy applies to customers located in North America and the European Union/European Economic Area (EU/EEA).

2. Eligibility for Returns

  • You may return most new, unused, and unopened items within 14 days of delivery for a full refund.
  • Products must be returned in their original condition, including tags, packaging, and accessories.
  • Items that have been worn, washed, damaged, or altered are not eligible for return.
  • Certain products may be excluded from returns for hygiene or safety reasons (e.g., intimate apparel, undergarments).

3. Return Process

  1. Contact us at [email protected] within 14 days of receiving your order to request a return authorization.
  2. Once approved, you will receive instructions on how and where to send your return.
  3. You must return the product to the address provided within 14 days of receiving the return authorization.

Please do not send items back without prior authorization, as they may not be processed.

4. Shipping Costs for Returns

  • Defective, damaged, or incorrect items: We will cover the return shipping costs.
  • Other returns (change of mind, wrong size, etc.): Customers are responsible for return shipping costs.
  • Original shipping fees (if applicable) are non-refundable.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • Approved refunds will be issued to your original method of payment within 7–10 business days.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

6. Exchanges

We currently do not offer direct product exchanges. If you would like to exchange an item, please return the original product for a refund and place a new order.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected] with your order number and photos of the issue. We will arrange a replacement or a full refund at no additional cost to you.

8. EU/EEA Customers – Right of Withdrawal

If you are a customer in the EU/EEA, you have the legal right to withdraw from your purchase within 14 days without providing a reason, in accordance with the EU Consumer Rights Directive.

To exercise this right, you must notify us by email at [email protected] within 14 days of receiving your order. You then have another 14 days to return the goods.

9. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards or digital products.
  • Final sale or clearance items (clearly marked as non-returnable at checkout).
  • Items that are not in their original condition or packaging.

10. Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us at:

Company Name: WANDERDREAM LIMITED
Address: RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG
Email: [email protected]