Company Name: WANDERDREAM LIMITED
Company Address: RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG
Contact Email: [email protected]

1. Introduction

WANDERDREAM LIMITED (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our services, you agree to the practices described in this policy. This policy applies to users located in North America and the European Union/European Economic Area (EU/EEA).

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, billing/shipping address, email address, phone number, and payment details when you place an order.
  • Account Information: Login credentials (if you create an account).
  • Transaction Information: Details about purchases, shipping preferences, and order history.
  • Technical Information: IP address, browser type, device type, operating system, and browsing activity.
  • Cookies and Tracking: Data collected through cookies and similar technologies to enhance user experience.

3. How We Use Your Information

We process your personal information for the following purposes:

  • To process and deliver your orders.
  • To communicate with you regarding your orders, returns, or customer service inquiries.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory obligations.
  • To send you promotional emails or newsletters (only if you have given explicit consent).

4. Legal Basis for Processing (EU/EEA Customers)

If you are located in the EU/EEA, we process your personal data under the following legal bases:

  • Contractual necessity: To fulfill and manage your purchases.
  • Legitimate interests: To improve our services and protect against fraud.
  • Consent: For marketing communications.
  • Legal obligations: To comply with applicable laws.

5. Sharing of Information

We do not sell or rent your personal data. We may share your information with trusted third parties in the following cases:

  • Service Providers: Shipping companies, payment processors, and IT service providers.
  • Legal Authorities: If required by law, regulation, or court order.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

All third parties are required to process your information securely and in accordance with this Privacy Policy.

6. International Data Transfers

As we are based in Hong Kong, your personal data may be transferred and stored outside your country, including to servers located in Asia or other regions. We ensure that such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) for EU/EEA users.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically:

  • Order records: 7 years (for accounting/legal compliance).
  • Marketing data: Until you withdraw consent.
  • Customer support communications: Up to 2 years.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request erasure of your personal data (subject to legal exceptions).
  • Restriction: Request restriction of processing in certain circumstances.
  • Portability: Request a copy of your data in a machine-readable format.
  • Objection: Object to processing for marketing or legitimate interests.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality.
  • Analyze user behavior.
  • Deliver personalized content and advertising.

You may disable cookies in your browser settings, but some website features may not function properly.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on our website with the “Effective Date” revised accordingly.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Company Name: WANDERDREAM LIMITED
Address: RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG
Email: [email protected]