Welcome to mengxiaoyao.com. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, order functions, customer support channels, and related online features operated by WANDERDREAM LIMITED (“Company”, “we”, “us”, or “our”).

By visiting our website, placing an order, creating an account, contacting us, or using any part of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase products from us.

1. Company Information

This website is operated by:

Company Name: WANDERDREAM LIMITED
Registered Address: RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG
Telephone: +852 70130685
Email: [email protected]
Website: mengxiaoyao.com

Our website offers men’s pants and related apparel products to customers in North America and European countries.

2. Scope of These Terms

These Terms apply to all users of the website, including browsers, customers, account holders, merchants, and any other persons who access or use our services.

Our products are intended for personal use unless otherwise agreed in writing. Any resale, redistribution, commercial use, or bulk purchasing arrangement must be approved by us in advance.

3. Eligibility to Use Our Services

By using our website, you confirm that:

  1. You are at least the age of majority in your country, state, province, or region of residence.
  2. You have the legal capacity to enter into a binding agreement.
  3. The information you provide to us is accurate, complete, and current.
  4. You will use our website and services only for lawful purposes.
  5. You will not misuse our website, interfere with its security, or attempt to access areas of the website without authorization.

We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to our website if we reasonably believe that a user has violated these Terms or applicable law.

4. Products and Product Information

We sell men’s pants, including casual pants, trousers, and related apparel items that may be listed on our website from time to time.

We make reasonable efforts to display product descriptions, sizes, colors, images, materials, prices, and availability accurately. However, we do not guarantee that all product information is error-free, complete, or current at all times.

Please note that:

  1. Product colors may appear slightly different depending on your device screen, lighting, display settings, or photography conditions.
  2. Measurements may vary slightly due to manual measurement methods or production tolerances.
  3. Product availability may change without prior notice.
  4. We may update, modify, discontinue, or replace products at any time.
  5. Product packaging, labels, or minor design details may vary between production batches.

You are responsible for reviewing product information, size charts, shipping information, and all order details before placing an order.

5. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase the selected products under these Terms.

After your order is submitted, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept or reject any order for reasons including but not limited to:

  1. Product unavailability.
  2. Incorrect pricing or product information.
  3. Suspected fraud, unauthorized payment, or suspicious activity.
  4. Incorrect, incomplete, or undeliverable shipping information.
  5. Violation of these Terms.
  6. Restrictions related to shipping destinations or applicable laws.
  7. Operational, technical, or inventory-related issues.

A sales contract is formed only when we confirm acceptance of your order and begin processing or dispatching the products.

6. Pricing and Payment

All prices displayed on our website are shown in the currency indicated at checkout. Prices may change at any time without prior notice.

You agree to provide accurate payment and billing information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may use third-party payment service providers to process payments securely. We do not store full payment card details unless clearly stated and permitted by applicable payment processing rules.

You are responsible for any fees charged by your bank, card issuer, payment provider, currency conversion provider, or other financial institution.

If a payment is declined, reversed, flagged, disputed, or suspected to be unauthorized, we may suspend order processing, cancel the order, request additional verification, or take other reasonable action.

7. Shipping and Delivery

We ship products to customers in North America and European countries, subject to service availability, carrier restrictions, destination regulations, and order acceptance.

Delivery times shown on our website are estimates only. Actual delivery times may vary depending on product availability, order processing time, destination, logistics arrangements, customs procedures, local delivery conditions, public holidays, weather events, carrier delays, and other factors beyond our control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for failed delivery, delay, loss, return, or additional cost caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

Once an order has been dispatched, we may provide tracking information where available. Tracking updates depend on the carrier and may not always be updated in real time.

Risk of loss or damage may pass to you when the products are delivered to the shipping address provided, unless otherwise required by applicable mandatory consumer protection laws.

8. Customs, Duties, Taxes, and Import Regulations

For international orders, products may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, local handling charges, or other government-imposed charges.

Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping fee and are the responsibility of the customer.

You are responsible for ensuring that the products you order may be lawfully imported into your destination country or region. We are not responsible for delays, seizures, returns, additional charges, or failed deliveries caused by customs inspections, import restrictions, refusal to pay customs charges, or non-compliance with local laws.

If a parcel is returned to us due to customs issues, unpaid duties, refusal of delivery, or incorrect address information, we may deduct shipping costs, return costs, customs charges, payment processing costs, and other reasonable expenses from any refund permitted under our policies and applicable law.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at [email protected].

We will try to assist where reasonably possible, but we cannot guarantee that an order can be changed or cancelled once it has entered processing, packing, dispatch, or shipment.

If an order has already been shipped, you may need to follow our return process, subject to our return conditions and applicable consumer laws.

We reserve the right to cancel any order before dispatch if we are unable to fulfil it, if payment cannot be verified, if product information contains an error, if inventory is unavailable, or if we reasonably suspect fraud or misuse.

10. Returns and Refunds

Returns and refunds are handled according to our return and refund policy, as displayed on our website or communicated by customer support.

To request a return or refund, customers must contact us at [email protected] and provide order details, product information, photos where relevant, and a clear explanation of the issue.

Returned items may be required to be unused, unworn, unwashed, undamaged, with original tags, labels, packaging, and proof of purchase, unless otherwise required by applicable law.

We may refuse returns or refunds where products show signs of use, wear, washing, alteration, damage, missing parts, missing packaging, hygiene concerns, or return requests outside the applicable return period.

Refunds, where approved, will normally be issued to the original payment method. Processing times may vary depending on payment providers, banks, and financial institutions.

Nothing in these Terms limits any mandatory consumer rights that may apply under the laws of your country, state, province, or region.

11. Product Use, Care, and Customer Responsibility

Customers are responsible for using and caring for purchased products properly.

You should follow any care instructions shown on product labels, packaging, product pages, or related materials. We are not responsible for damage caused by improper washing, drying, ironing, storage, alteration, misuse, neglect, accidents, or normal wear and tear.

For apparel products, fit, comfort, and appearance may vary depending on body shape, personal preference, and styling. Customers are responsible for checking size charts and product descriptions before purchase.

12. Accuracy of Website Information

We aim to keep website information accurate and up to date, but errors may occur. We do not warrant that product descriptions, prices, promotions, availability, shipping information, or other content on our website will always be accurate, complete, reliable, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted. If an error affects your order, we may contact you for instructions or cancel the order and issue a refund where appropriate.

13. Website Availability and Technical Issues

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors, viruses, or harmful components.

We may suspend, restrict, modify, update, or discontinue any part of the website at any time for maintenance, technical, business, security, legal, or operational reasons.

We are not liable for losses caused by website downtime, technical errors, interrupted access, data loss, unauthorized access, or issues caused by third-party service providers, except where liability cannot be excluded under applicable law.

14. Account Registration

Some features of our website may require account registration. If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities conducted under your account.

You agree to notify us promptly if you suspect unauthorized access to your account.

We may suspend or terminate accounts that contain false information, are used for fraudulent activity, violate these Terms, or create risk for our business, customers, or website security.

15. Promotions, Discounts, and Coupons

We may offer promotions, discounts, coupon codes, limited-time offers, or special campaigns from time to time.

Promotional offers may be subject to specific conditions, including expiry dates, product exclusions, minimum purchase amounts, usage limits, regional restrictions, and other requirements.

We reserve the right to modify, suspend, cancel, or refuse any promotion where we reasonably believe there has been misuse, fraud, technical error, or violation of the promotional terms.

Unless expressly stated otherwise, promotions cannot be exchanged for cash, combined with other offers, transferred, or applied retroactively to previous orders.

16. Prohibited Uses

You agree not to use our website or services for any unlawful, abusive, fraudulent, or harmful purpose.

You must not:

  1. Violate any applicable law or regulation.
  2. Infringe our intellectual property rights or the rights of others.
  3. Submit false, misleading, or fraudulent information.
  4. Attempt to interfere with the website’s security, operation, or functionality.
  5. Upload or transmit viruses, malware, harmful code, or disruptive technologies.
  6. Use automated tools, bots, scrapers, crawlers, or data extraction methods without our written permission.
  7. Harass, abuse, defame, threaten, or discriminate against others.
  8. Engage in payment fraud, chargeback abuse, order manipulation, or promotional abuse.
  9. Resell products without authorization where such resale violates applicable rules or agreements.
  10. Use our website in a way that may damage our reputation, operations, systems, or customers.

We reserve the right to terminate access or cancel orders if we reasonably believe prohibited activity has occurred.

17. Intellectual Property

All content on our website, including text, images, graphics, logos, icons, product photos, designs, layouts, videos, software, page structure, and branding elements, is owned by us or licensed to us and is protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial shopping purposes.

You must not copy, reproduce, modify, distribute, sell, license, publish, display, upload, transmit, create derivative works from, or commercially exploit any part of our website or content without our prior written consent.

All trademarks, trade names, logos, product names, and service names appearing on the website are the property of their respective owners.

18. User Content, Reviews, and Feedback

If you submit reviews, comments, photos, suggestions, feedback, or other content to us or through our website, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, display, publish, translate, edit, and distribute such content for business, marketing, customer service, and website operation purposes.

You confirm that any content you submit is accurate, lawful, not misleading, and does not infringe the rights of any third party.

We reserve the right to remove, edit, refuse, or moderate user content at our discretion.

19. Third-Party Services and Links

Our website may contain links to third-party websites, apps, tools, payment providers, logistics providers, social media platforms, or other services that are not owned or controlled by us.

We are not responsible for the content, privacy practices, terms, security, availability, or conduct of third-party services.

Your use of third-party services is subject to their own terms and policies. You should review those terms before using third-party websites or services.

20. Privacy and Personal Data

Your use of our website may involve the collection and processing of personal data. Our handling of personal information is described in our Privacy Policy.

By using our website, contacting us, creating an account, or placing an order, you acknowledge that we may collect, use, store, process, and share personal information as necessary to operate our website, process orders, provide customer support, prevent fraud, comply with legal obligations, and improve our services.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  1. The website will meet all of your expectations.
  2. The website will be uninterrupted, timely, secure, or error-free.
  3. Product information will always be complete, accurate, or current.
  4. Any defects will be corrected immediately.
  5. The website or servers will be free from viruses or harmful components.

For products, we do not exclude any warranties, guarantees, or rights that cannot be excluded under applicable mandatory consumer protection laws.

22. Limitation of Liability

To the fullest extent permitted by applicable law, WANDERDREAM LIMITED, its directors, officers, employees, agents, service providers, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or other intangible losses arising from your use of our website, services, or products.

To the fullest extent permitted by applicable law, our total liability for any claim relating to an order shall not exceed the amount paid by you for the specific product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or any mandatory consumer rights that cannot legally be waived.

23. Indemnification

You agree to indemnify, defend, and hold harmless WANDERDREAM LIMITED, its directors, officers, employees, agents, suppliers, service providers, and affiliates from and against any claims, damages, losses, liabilities, costs, expenses, or demands, including reasonable legal fees, arising from:

  1. Your breach of these Terms.
  2. Your misuse of our website or services.
  3. Your violation of applicable law.
  4. Your infringement of any third-party rights.
  5. Your fraudulent, negligent, or wrongful conduct.
  6. Any inaccurate information provided by you.

24. Force Majeure

We shall not be liable for delay, failure, or interruption in performance caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, strikes, labour disputes, government actions, customs delays, transportation disruptions, supply chain interruptions, power failures, internet outages, cyber incidents, carrier delays, or payment processing failures.

Where a force majeure event affects our ability to fulfil an order or provide services, we may extend performance time, cancel affected orders, provide refunds where appropriate, or take other reasonable action.

25. Termination

We may suspend or terminate your access to our website or services at any time if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, created legal or security risk, or misused our website.

Termination does not affect rights and obligations that arose before termination, including payment obligations, intellectual property rights, disclaimers, limitations of liability, indemnities, governing law, and dispute resolution provisions.

26. Governing Law and Jurisdiction

These Terms, and any dispute, claim, or matter arising out of or relating to these Terms, the website, any order, any product, or any service provided by WANDERDREAM LIMITED, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Subject to any mandatory consumer protection laws that may apply in your country, state, province, or region of residence, you agree that the courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction over any dispute, claim, or legal proceeding arising out of or relating to these Terms, our website, our services, or any purchase made through our website.

Nothing in this clause limits any mandatory legal rights or remedies that cannot be excluded under applicable consumer protection laws.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or removed from these Terms, and the remaining provisions shall remain valid and enforceable.

28. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies posted on our website, constitute the entire agreement between you and WANDERDREAM LIMITED regarding your use of our website and purchase of products.

Any failure by us to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

29. Changes to These Terms

We may update, modify, or replace these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after updated Terms are posted means that you accept the revised Terms.

If you do not agree to the updated Terms, you should stop using our website and services.

30. Contact Us

If you have any questions about these Terms, your order, our products, or our services, please contact us:

WANDERDREAM LIMITED
Address: RM 517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG
Telephone: +852 70130685
Email: [email protected]
Website: mengxiaoyao.com